Terms of service

Last updated: 26 September 2026

These Terms of Service ("Terms") govern your use of pushas.com, the PUSHAS app and our services (together, "PUSHAS"). By using PUSHAS, creating an account, placing an order or listing an item, you agree to these Terms and to our Privacy Policy, Returns and Refunds Policy and Shipping Policy, which form part of these Terms. If you do not agree, do not use PUSHAS.

Your consumer rights. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. Where these Terms would otherwise do so, they apply only to the extent the law allows.

If you are in the United States, section 13 contains a binding arbitration agreement and class action waiver that affect your rights. Please read it.

1. Who we are

PUSHAS is operated by PUSHAS PTY LTD (ABN 64 617 810 554, ACN 617 810 554), Sydney, Australia. Orders placed by customers in the United States are sold by PUSHAS, Inc., a United States company. "PUSHAS", "we", "us" and "our" means the relevant entity.

2. How PUSHAS works

PUSHAS is a curated marketplace for authentic sneakers, streetwear, accessories and collectibles. Items are listed by vetted sellers, and some items are listed by PUSHAS directly. Every item is authenticated by hand in a PUSHAS facility before it is dispatched. PUSHAS handles payment, authentication, fulfilment, customer service and claims, so buyers deal with PUSHAS rather than the seller. PUSHAS is not affiliated with, or endorsed by, the brands whose products are listed unless stated.

3. Eligibility and accounts

  • You must be at least 14 years old to use PUSHAS. If you are under 18, you may only use PUSHAS with the involvement and consent of a parent or guardian, who is responsible for your use.
  • You must give accurate, current information, keep your login secure, and tell us promptly about any unauthorised use of your account. You are responsible for all activity on your account.
  • You may hold one account unless we agree otherwise. We may refuse to open, or may close, an account at our discretion, acting reasonably.

4. Buying on PUSHAS

Prices and currency

Prices are driven by the payouts sellers set and by live demand, so the price for each size can change at any time until you place your order. Prices are shown and charged in your local currency where available. Australian prices include GST. Import duties and taxes outside Australia are covered in our Shipping Policy.

Payment

Payment is taken when you place your order, using the methods offered at checkout. Your payment provider's terms also apply. You confirm you are authorised to use the payment method you provide.

Order acceptance and cancellation by us

Your order is an offer to buy. A contract is formed when we dispatch the item. Until then, we may decline or cancel an order, in whole or in part, and refund you in full, including where:

  • the item is unavailable, fails authentication or cannot be supplied as described;
  • the item was listed at an obvious pricing or listing error;
  • we reasonably suspect fraud, unauthorised payment, reselling through automated tools, or a breach of these Terms;
  • you do not complete identity or payment verification we reasonably request; or
  • the order exceeds purchase limits we set for a release.

We may set purchase limits per customer, household, address, payment method or account.

Authentication

Every item is inspected and authenticated by PUSHAS before dispatch. Items that fail are never shipped. If an item fails authentication, we will offer you an alternative where available, or a full refund. Authentication is our expert assessment, and PUSHAS's decision on authenticity is final within PUSHAS, without affecting your consumer rights.

Shipping and risk

Dispatch and delivery times are estimates, set out in our Shipping Policy. Risk in an item passes to you on delivery to the address you provide. Ownership passes to you on delivery, once payment has been received in full. You are responsible for giving a correct address.

Cancellations, returns and claims

You can cancel any order within 2 hours of placing it for a full refund. Change of mind returns, and claims for items that are not authentic, damaged, incorrect or not as described, are handled under our Returns and Refunds Policy. Please report claims within 14 days of delivery.

Authenticity and Legitimacy Guarantee

Every item sold on PUSHAS is guaranteed authentic. If an item is confirmed not to be authentic, you receive a full refund, including shipping, to your original payment method. PUSHAS assesses and decides every authenticity claim on behalf of the seller. Returned items must be unworn, with the PUSHAS tag attached. A claim made in bad faith, or an item substituted, altered or worn before return, is a breach of these Terms.

Payment disputes and chargebacks

If you have a problem with an order, contact us first so we can resolve it. If you raise a chargeback or payment dispute, we may share order, delivery, authentication and communication records with the payment provider. If a chargeback is raised for an order that was delivered as described, or without first giving us a reasonable opportunity to resolve it, we may suspend your account, cancel pending orders, and recover the amount and our reasonable costs from you, to the extent the law allows.

Buying for resale

If you acquire items for the purpose of re-supply (resale) or for use in a business, you do not acquire them as a consumer under the Australian Consumer Law. To the extent permitted by law, our liability to you for those items is limited to replacing the item or refunding the price paid. Nothing in this clause limits any rights you have as a consumer.

Store credit and gift cards

PUSHAS Store Credit and gift cards are not redeemable for cash except where the law requires, cannot be transferred, and are subject to the Returns and Refunds Policy and our Gift Card Terms. We may cancel store credit or gift card value obtained through fraud or error.

5. Selling on PUSHAS

Selling is by application and approval. Approved sellers also agree to the PUSHAS Seller Agreement and Seller Code of Conduct, which prevail over these Terms for selling to the extent of any inconsistency. In summary:

  • Set Your Payout. Sellers set the payout they want for each item. That is the amount they receive when it sells, subject to any non-compliance charges below.
  • Sellers must own, and have the right to sell, everything they list. Items must be brand new, unworn and authentic, and match the listing exactly, including size, condition and box condition.
  • Offsite sellers must ship a sold item to PUSHAS within 1 to 2 business days. Non-compliance charges apply, including 10% of the payout where a sold item cannot be fulfilled (for example overselling, an incorrect listing, or a wrong or damaged item), A$15 per item shipped late, A$5 per missing slip, and A$1 per item per day for inventory received without a listing. Charges are deducted from the seller's next payment, and any balance carries forward or is invoiced. The current charges are published in the PUSHAS Help Center.
  • Payments are made every Thursday (AEST) for orders fulfilled by the prior Sunday, by bank transfer or PayPal to the details the seller provides. Sellers are responsible for the accuracy of their payout details.
  • Onsite inventory is stored free for up to 12 months. Unsold inventory may be returned to the seller at the seller's cost after that period.
  • Sending counterfeit, altered or used product ends a seller's account immediately. PUSHAS may retain, destroy or report counterfeit product to rights holders and authorities as permitted by law, and may recover its costs and any buyer refunds from the seller.
  • Sellers are responsible for their own tax obligations.

6. Acceptable use

You must not:

  • use PUSHAS for any unlawful, fraudulent or misleading purpose, or to buy or sell counterfeit goods;
  • make false claims or chargebacks in bad faith, or return items that have been worn, altered or substituted;
  • scrape, crawl, copy or harvest data or pricing from PUSHAS, or use bots, scripts or automated tools to buy, list or access PUSHAS, except search engines and tools we expressly permit;
  • create multiple accounts to get around purchase limits or restrictions;
  • interfere with or attempt to breach the security of PUSHAS, or access areas you are not authorised to access;
  • collect other users' personal information, send spam, or impersonate any person;
  • abuse, harass or threaten our team or other users. Our Customer Code of Conduct applies to every interaction.

7. Communications

You agree to receive order, account and service messages from us electronically, including by email, SMS and push notification. Marketing messages are sent in line with our Privacy Policy, and you can opt out of them at any time. We may monitor and record communications with our team for quality, training and fraud prevention.

8. Content and intellectual property

PUSHAS, its name, logo, site design, text, photography, data and software are owned by or licensed to PUSHAS. You may use PUSHAS for your own personal, non-commercial use only. Brand names and trade marks of products listed on PUSHAS belong to their owners.

If you submit content, such as reviews, photographs, videos, listings or content that tags or mentions PUSHAS, you grant PUSHAS a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, transferable and sublicensable licence to use, reproduce, adapt, publish and display it, together with the name or handle you submitted it under, in connection with PUSHAS and its marketing, in any media. You confirm you have the right to grant that licence and that your content does not infringe anyone's rights. Feedback and suggestions you send us may be used without obligation to you.

If you believe content on PUSHAS infringes your rights, email orders@pushas.com with the details.

9. Suspension and termination

We may suspend or close an account, cancel orders or listings, withhold payouts pending investigation, or restrict access to PUSHAS if we reasonably believe you have breached these Terms, acted fraudulently or in bad faith, or put PUSHAS, our team or other users at risk. You can close your account at any time by contacting us. Rights and obligations that by their nature should survive, including amounts owed and sections 8 to 14, survive termination.

10. Liability

To the extent permitted by law, and subject always to your rights under consumer law:

  • PUSHAS is provided "as is" and "as available", and we do not guarantee it will be uninterrupted, secure or error free;
  • we are not liable for indirect or consequential loss, or for loss of profit, revenue, resale value, opportunity, data or goodwill, however caused;
  • we are not liable for any failure or delay caused by events beyond our reasonable control, including carrier, customs, platform, payment or supply disruptions, natural disasters, pandemics or government action;
  • where our liability for a failure to comply with a consumer guarantee can be limited, it is limited, at our option, to resupplying the goods or services or paying the cost of doing so, or refunding the price paid; and
  • otherwise, our total liability to you for any claim relating to PUSHAS or an order is limited to the amount you paid for the relevant order.

Nothing in these Terms limits liability for fraud, for personal injury or death caused by negligence, or any liability that cannot be limited by law.

You agree to compensate PUSHAS for loss or costs, including reasonable legal costs, that we incur as a result of your breach of these Terms, fraud, bad faith claims or unlawful conduct, except to the extent caused by us.

11. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in law, our services or how we operate. The current version is always on this page with the date it was last updated. Changes apply to orders placed and listings made after the update. If we make a material change, we will take reasonable steps to notify you by email or on the site.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia, and, except as set out in section 13, the courts of New South Wales have non-exclusive jurisdiction. If you are a consumer outside Australia, you keep the protection of the mandatory consumer laws of your country and may bring proceedings in your local courts where those laws allow.

13. Disputes

Everyone: if you have a concern, contact us first at orders@pushas.com. Both parties agree to try in good faith to resolve any dispute informally for at least 30 days before starting proceedings, except for urgent relief.

Customers in the United States: any dispute with PUSHAS, Inc. arising out of or relating to these Terms, PUSHAS or an order that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek relief in court to stop infringement of intellectual property rights. You and PUSHAS each waive any right to a jury trial and to participate in a class action, class arbitration or representative proceeding. The Federal Arbitration Act governs this section. You may opt out of this arbitration agreement by emailing orders@pushas.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. If the class action waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration.

14. General

If any part of these Terms is invalid or unenforceable, it is read down or severed and the rest continues to apply. A failure to enforce a right is not a waiver of it. You may not assign your rights under these Terms without our consent. We may assign or novate ours to a related entity or a successor to our business. These Terms, together with the policies they refer to, are the entire agreement between you and PUSHAS about their subject matter.

15. Contact

PUSHAS PTY LTD, Sydney, Australia
Email: orders@pushas.com
Support hours: 10:00am to 5:00pm AEST, Monday to Friday