Refund policy

Last updated: 26 September 2026

This policy explains how cancellations, returns and refunds work on PUSHAS. It applies to every order, in every market, across sneakers, streetwear, accessories and collectibles. Nothing in it limits your rights under the Australian Consumer Law or the consumer laws of your country.

At a glance

Situation What you receive Shipping
Cancelled within 2 hours of ordering Full refund to your original payment method Refunded
Change of mind, requested within 14 days of delivery Your choice: 90% of the item value back to your original payment method, or 100% as PUSHAS Store Credit You pay return shipping. Original shipping is not refunded.
Change of mind, requested 15 to 90 days after delivery 90% of the item value as PUSHAS Store Credit You pay return shipping. Original shipping is not refunded.
Item confirmed not authentic, damaged, incorrect or not as described Full refund to your original payment method, including shipping PUSHAS provides a prepaid label

Item value means the price you paid for the item, excluding shipping, duties and taxes.

1. Cancelling within 2 hours

You can cancel any order within 2 hours of placing it, for any reason, including the wrong size. Sign in to your PUSHAS account, open the order and select Cancel. You receive a full refund, including shipping, to your original payment method.

After 2 hours your order is committed. A seller is already acting on it, or the item is being prepared for authentication, so it can no longer be cancelled or exchanged. You can still return it under section 2.

2. Change of mind returns

PUSHAS does not offer exchanges, swaps or trades. If you change your mind after the 2 hour window, you can return an eligible item as follows.

What you receive

  • Requested within 14 days of delivery: choose either 90% of the item value refunded to your original payment method, or 100% of the item value as PUSHAS Store Credit.
  • Requested 15 to 90 days after delivery: 90% of the item value as PUSHAS Store Credit.

The 10% handling charge covers inspection, handling, restocking and processing. The delivery date is the date shown on the carrier's tracking.

How to request a return

  1. Email orders@pushas.com with Order Return (your order number) in the subject line. If you are within 14 days of delivery, tell us whether you would like a refund or store credit.
  2. Wait for us to approve the return and send instructions. Items sent without an approved return cannot be matched to an order and may be refused.
  3. Pack the item securely and send it with tracking.

Eligibility

  • The return is requested within 90 days of delivery.
  • The item is unworn, unused and in the condition it was delivered.
  • The PUSHAS authenticity tag is still attached and undamaged.
  • The original box, packaging and accessories are included.
  • The item passes our inspection when it arrives.

Not eligible for change of mind returns

  • Mystery Box orders.
  • Refurbished by PUSHAS items, once the 2 hour cancellation window has passed. Faults that were not disclosed on the listing are still covered under section 4.
  • Sealed collectibles, including blind boxes and booster packs, once opened.

Shipping and duties on change of mind returns

  • You pay return shipping to PUSHAS. The original shipping charge is not refunded.
  • International orders: duties, taxes and brokerage paid on the original order are not refunded, unless the law requires it.
  • You are responsible for the item until we receive it. We recommend a tracked, insured service.

Packing a return

Send the original box inside a sturdy outer shipping box, padded so nothing moves. Never attach a label to the original box, and never send a box in a satchel alone. Damage caused by inadequate packing is the sender's responsibility, and a return that arrives damaged or incorrectly packed may be refused or attract an additional 10% charge.

3. PUSHAS Store Credit

  • Issued to the email address used for the original order, once the item passes inspection.
  • Can be used on anything on PUSHAS.
  • Cannot be transferred to another account or exchanged for cash, unless the law requires it.

If you no longer have access to the original email address, contact us and we will verify ownership where we can.

4. Items not authentic, damaged, incorrect or not as described

If an item arrives not authentic, damaged in transit, incorrect (wrong item, size or colourway), missing parts, or materially different from its listing, that is not a change of mind. It is covered in full.

How to make a claim

  1. Please contact orders@pushas.com within 14 days of delivery so we can resolve it quickly, with your order number, a short description and photographs. Keep all packaging until the claim is resolved.
  2. You do not need to prove an item is counterfeit or supply an expert opinion. Telling us what you have noticed is enough.
  3. We send you a prepaid return label. Please return the item unworn, with the PUSHAS tag attached and its original packaging. The tag helps us confirm it is the item we sent. If the tag has been removed, contact us anyway: we still assess claims covered by consumer law.
  4. Our authenticators inspect the item. PUSHAS makes the final decision on behalf of the seller, and we tell you the outcome either way.

If the claim is confirmed

You receive a full refund of the item and shipping to your original payment method, or a replacement where one is available and you prefer it. No handling charge applies, and the claim costs you nothing.

If the claim is not confirmed

If the item is found to be authentic and as described, you choose one of the following:

  • Have the item sent back to you. You pay the cost of the prepaid label and the shipping back to you.
  • Treat it as a change of mind return under section 2, based on your delivery date. The cost of the prepaid label is deducted from your refund or store credit.

We tell you this before we send the label. Claims made in bad faith, or items substituted or altered before return, may incur charges and may end access to PUSHAS.

The 14 day window lets us act quickly and lodge carrier claims in time. Claims made after 14 days are still assessed under the Australian Consumer Law, and the window does not limit any rights that cannot be excluded under consumer law. If you discover an issue later, contact us.

5. Manufacturing faults and older releases

If you believe an item has a manufacturing fault, contact us. We assess whether it is a manufacturing fault or the result of wear, and a confirmed fault is remedied in line with consumer law.

Materials age. Releases older than 5 years, and their packaging, can discolour, harden, crack, lift or separate over time, including when worn, handled or displayed. Where this applies it is disclosed on the listing before you buy, and it is taken into account when a claim is assessed. Your consumer rights are unaffected.

6. Damaged boxes

Minor dents, creasing, small scuffs, small edge rips and light shelf wear are normal and are not declared. Damage beyond that, such as crushed panels, large tears, water damage or a missing lid, is stated on the listing before you buy. A box condition disclosed on the listing is not grounds for a claim.

7. Your consumer rights

For Australian consumers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you buy from outside Australia, you may also have rights under the consumer laws of your country. This policy applies subject to those rights.

PUSHAS operates a marketplace. We handle every claim directly, so you deal with us, not the seller.

8. Contact

Email orders@pushas.com with your order number in the subject line. Our team is available 10:00am to 5:00pm AEST, Monday to Friday.

PUSHAS PTY LTD (ABN 64 617 810 554), Sydney, Australia. Orders placed by customers in the United States are sold by PUSHAS, Inc.