Shipping policy

Last updated: 26 September 2026

Every order on PUSHAS is authenticated by hand in a PUSHAS facility before it ships. This policy explains where we ship, how long it takes, what it costs and how duties work.

Where we ship

PUSHAS ships worldwide, from our facilities in Sydney, Hong Kong and Los Angeles. Shipping options and prices for your address are shown at checkout.

Dispatch times

Listing	Dispatched within	Why
Fastest	2 business days	Already held and authenticated by PUSHAS
All other sizes	3 to 10 business days	Travels from the seller to PUSHAS, then is authenticated before dispatch

An order with both Fastest and other items ships once, complete, when every item has been authenticated. Express shipping, where offered at checkout, applies to Fastest items only.

Delivery times

After dispatch, standard delivery usually takes 1 to 7 business days depending on your location. Express delivery within Australia usually takes 1 to 3 business days. Carrier delays, customs and remote locations can add time.

Shipping costs

Shipping is calculated at checkout from your address and the delivery option you choose, before you pay.

Carriers

Depending on your location, we ship with Australia Post, CouriersPlease, DHL and TNT, with final delivery by the local postal service in your country where applicable.

Tracking

Your tracking number is emailed to you when your order is dispatched. Please allow up to 1 business day for tracking to update.

PO boxes and signatures

We deliver to PO boxes and parcel lockers where the carrier supports them. A signature may be required on delivery. If you miss a delivery, the carrier will leave a card or notification so you can arrange redelivery or collection.

Duties and taxes

Australian orders

Prices include GST, and any duties are calculated at checkout. Occasionally an order is fulfilled from one of our overseas facilities. Orders over A$1,000 shipped this way may attract import duty and GST, which is collected by the carrier or Australian Border Force on arrival.

Orders outside Australia

Your order may be subject to import duties, taxes (including VAT or GST) and brokerage charged by your country when it arrives. These are set by your country's customs authority, are collected by the carrier on delivery, and are your responsibility. We recommend checking your local rules before you order. Duties and taxes are not refunded on change of mind returns.

Changing your address

Within 2 hours of ordering, cancel and reorder with the correct address. After that, contact us straight away and we will help if the order has not yet been dispatched.

Lost, late or damaged parcels

If tracking shows no movement for 7 business days, tracking says delivered but nothing arrived, or your parcel arrives damaged, contact orders@pushas.com with your order number within 14 days of delivery. Keep all packaging. We lodge the claim with the carrier and resolve it with you, as set out in our Returns and Refunds Policy.

Refused or returned parcels

If a parcel is refused, unclaimed or returned because of an incorrect address, we can reship it at your cost. Reshipping an international order is a new import, so duties and taxes can apply again.

Contact

Email orders@pushas.com, 10:00am to 5:00pm AEST, Monday to Friday.