Frequently Asked Questions

PUSHAS is the largest marketplace for authenticated sneakers, streetwear and collectibles in Australia and New Zealand.

Founded in 2017 and headquartered in Sydney, with facilities in Sydney, Hong Kong and Los Angeles, PUSHAS is where you buy and sell the world's most sought after product — most of it already sold out by traditional retailers. Every item is listed by a trusted, verified seller and authenticated by hand before it ships, so you can shop with confidence.

Our mission is to build the world's most trusted marketplace for hype.

Yes. PUSHAS is the largest marketplace for authenticated sneakers, streetwear and collectibles in Australia and New Zealand, and has been operating since May 2017.

Business Insider has described PUSHAS as one of the largest sneaker platforms in Australia, and PUSHAS has also been featured in Complex and the Sydney Morning Herald. Founders Justin Truong and Sandy Li were named to Forbes 30 Under 30 for Retail & Ecommerce in 2022.

PUSHAS sells authenticated sneakers, streetwear and collectibles. The marketplace is curated: we list selected brands with proven secondary-market demand, and everything is brand new and in its original packaging unless clearly labelled otherwise.

Shop Nike, Air Jordan, ASICS, adidas, BAPE and Yeezy, plus sealed collectibles including Pokémon TCG, One Piece Card Game, Topps and Canon. Full list of what we accept.

PUSHAS is headquartered in Sydney, Australia, with facilities in Sydney, Hong Kong and Los Angeles. We ship worldwide, including across Australia, New Zealand, North America, Europe and Asia.

PUSHAS is a marketplace. Sellers apply to list with us and only a small share are accepted, so the quality of product stays high. For every size, the most competitive price is the one shown on site.

Every order passes through a PUSHAS distribution centre and is authenticated by hand before it is dispatched to you. Items marked FASTEST are already with us and already authenticated, so they are dispatched within 2 business days.

Yes. PUSHAS PTY LTD (ACN: 617 810 554, ABN 64 617 810 554) is an Australian private company registered with ASIC in March 2017 and trading since May 2017. We are also registered in the United States as PUSHAS, Inc., and operate facilities in Sydney, Hong Kong and Los Angeles.

Every order is covered by the PUSHAS Authenticity and Legitimacy Guarantee, and every item is authenticated by hand before it ships. Read more about our Legitimacy Guarantee, our Authenticity Guarantee, or how our authentication process works.

Almost everything on PUSHAS is brand new. The only exception is Refurbished by PUSHAS, which is clearly labelled as such.

‘Brand New’ means an authentic, unused and unworn item:

• Sneakers — unworn, with their original box unless stated otherwise. They may have been unlaced or tried on for fit at retail.
• Streetwear — unworn, unwashed, with original tags attached where applicable.
• Collectibles — unopened and in their original packaging.

Minor factory imperfections are considered brand new, and packaging can pick up light wear in shipping and handling. Anything beyond that is disclosed in the listing. Full detail here.

Refurbished by PUSHAS is a collection for customers who are happy with a slightly imperfect item at a reduced price. Each one is hand-inspected and is like-new but may carry a factory flaw, stitching error, mark, stain or slight fading.

Rather than send these items to waste, we offer them below market price. The 2 hour cancellation window applies as it does to every order. After that, Refurbished items cannot be returned for change of mind, but a fault that was not disclosed on the listing is covered like any other claim. Full detail here.

Yes, unless the listing states otherwise. Sneakers come with their original box, streetwear with original tags where applicable, and collectibles sealed in their original packaging. Where an item is sold without its original box, the listing says so before you buy.

Receipts are not always included, as a seller may have purchased multiple items on one receipt. More here.

Minor dents, creasing, small scuffs, small edge rips and light shelf wear are normal and are not declared. Damage beyond that, such as crushed panels, large tears, water damage or a missing lid, is declared on the listing so you know exactly what you are receiving. The item inside is always brand new.

Screen colour varies, but the colourway does not. What we guarantee is that the item you receive is the exact colourway named on the listing — Chicago, Bred, Panda, Triple White are specific, documented releases, and authentication confirms it before dispatch.

Listing photographs show the model and colourway rather than the individual item, since every size can be supplied by a different seller. Older releases can also sit warmer than their launch photos as materials age. If you want to see the actual item before it ships, ask us. More here.

Older releases may not be suitable for wear. Foam, adhesives and rubber lose structural integrity with age, and pale materials on older pairs can yellow naturally — that is the nature of the release rather than a flaw in the individual item. Where age affects condition, the listing says so before you buy.

We recommend older pairs for display, and ask you to shop with care: a change of mind after the 2-hour cancellation window can be returned for 90% back to your payment method or 100% store credit within 14 days of delivery, or 90% store credit up to 90 days.

We guarantee the product, not the outcome. Every sealed item is authentic, factory-sealed, unsearched and as described (set, series, product type and quantity). Our authenticators check seals, wrap, weight and packaging, and anything that does not present as factory sealed does not go out.

What is inside is random and nobody at PUSHAS knows or chooses it, so no specific character, card, rarity, grade or complete set is guaranteed. Small manufacturing variances such as paint smudges on figures or off-centre cards straight from a pack are normal, not defects. Sealed items cannot be returned because of their contents, and once opened cannot be returned at all. Full detail here.

Prices are driven by the payouts our sellers set and by live demand, so they vary by size. For every size, the most competitive price available is the one displayed — so the price you see is the best we have for that size.

Some sizes are scarcer or more in demand than others, which is why they can sit higher or lower. More here.

FASTEST means the item is already held by PUSHAS and already authenticated, so it is dispatched within 2 business days. Items without it are with the seller: they ship to a PUSHAS facility, we authenticate them there, then they go out to you, usually within 3 to 10 business days. Both are checked to the same standard; the only difference is when the check happens.

The label belongs to the listing, not the release, so one size can be FASTEST and another not. FASTEST items can sometimes cost a little more. If you order a FASTEST and a non-FASTEST item together, the order ships once, complete, at the pace of the slower item — order separately if you want the FASTEST piece sooner. More on FASTEST.

Credit and debit cards, PayPal, Afterpay, Shop Pay, Apple Pay and Google Pay. Prices are shown and charged in your local currency where available (Australian prices include GST), through an encrypted checkout that does not retain your full card details. See all payment methods.

You have 2 hours from placing your order to cancel it, for any reason. Sign in to your PUSHAS account, open the order and select Cancel. After 2 hours the order is committed: because we sell on behalf of our sellers rather than holding retail stock, it cannot be cancelled, exchanged or swapped, and we do not offer trades.

If you miss the window, you can still return the item: within 14 days of delivery, 90% of the item value back to your original payment method or 100% as PUSHAS Store Credit; from 15 to 90 days, 90% as store credit. You pay return shipping. Contact us before sending anything back. Items must come back intact, double-boxed, with the original box, accessories and authenticity tag attached.

If an item arrives not authentic, not as described or not fit for use, that is a different situation entirely: it is covered by our Authenticity and Legitimacy Guarantee with a full refund, and your rights under Australian Consumer Law are unaffected. See cancellations and wrong sizes, returns and refunds, and trades.

Within 2 hours of ordering, cancel the order and place it again with the correct address — this costs nothing. After that, delivery details are fixed, but if the parcel has not yet been dispatched email orders@pushas.com with your order number straight away; extra charges may apply if it needs redirecting.

Once the parcel is with the carrier, redirection is arranged with them using the tracking number in your dispatch email. A parcel delivered to the address on the order is a completed delivery, so check your address before you confirm. More here.

Sizing varies by brand and model. Our size chart covers the major brands, and the Help Centre has guidance on size recommendations. If you are between sizes or unfamiliar with a model, ask us before you buy — the cancellation window is 2 hours, so a question beforehand is worth more than one afterwards.

Australia — prices include GST and any duties are calculated at checkout, so for almost every order there is nothing to pay beyond the price shown. Occasionally an order is fulfilled from one of our overseas facilities, and orders over A$1,000 shipped this way may attract import duty and GST on arrival.

Outside Australia — import duties, taxes and brokerage may be charged by your country when the parcel arrives, are collected by the carrier, and are paid by you. Rules change often (the US removed its duty-free allowance in 2025), so check your local rules before you order. More here.

10:00am to 5:00pm AEST, Monday to Friday. We aim to reply within 24 hours and most enquiries are answered the same business day, always by a person. Messages sent outside these hours are queued and answered when we reopen.

For orders, email orders@pushas.com with your order number. For selling enquiries, email sell@pushas.com. Or contact us here.

Sellers apply to join the marketplace, and only a small share of applications are accepted — that vetting is what keeps quality high for buyers. Once accepted, you set your minimum payout on each item and choose how to sell:

• Onsite — consign your stock in bulk to a PUSHAS distribution centre. We store, authenticate, fulfil and handle payment, and your listings carry the FASTEST label.
• Offsite — hold your own stock and ship it to us within 1–2 days of a sale for authentication and dispatch. Available to Super Sellers and select Power Sellers meeting minimum volume.

We currently work with sellers moving an average of four to five pieces a month, or with ten pieces ready to list. Apply to become a seller, or read the full guide to onsite and offsite selling.

You set the payout you want on each piece, and that is the least you receive when it sells. There is nothing to calculate and nothing deducted from the number you set. Included: free storage for onsite inventory, insurance while it is in our care, hand authentication, worldwide fulfilment, customer service and returns, no cash-out charges, a dedicated account manager, and monthly analytics on what is moving.

Shipping your inventory to us is your cost — use your own labels, or buy labels from PUSHAS if you are in Australia. Onsite sellers ship once, in bulk, which costs far less per piece than sending every order individually. Full detail here.

You are paid at least the payout you set when you listed the item. Payments run every Thursday (AEST) by direct bank transfer or PayPal, in AUD. Onsite sales fulfilled by Sunday night are paid the following Thursday; offsite sales are paid once the item has been received, authenticated and fulfilled.

Need it sooner? Priority Payment pays the next business day after a confirmed sale for 2.8% of the payout. More here.

Selling privately means shooting your own photos, writing listings, fielding offers, chasing payment and handling postage. PUSHAS removes all of it — we handle authentication, fulfilment, customer service and payment, and we reach buyers worldwide rather than one local group. PUSHAS also has the fastest sell-through of any consignment marketplace in the southern hemisphere.

Yes. Withdraw the piece in the Seller Platform and tell us how you want it returned. There is no charge for the withdrawal itself — you cover packing and shipping: in-person pickup in Sydney is free; your own label is $5 packing for up to 3 items; a PUSHAS label is $15 ($25 to New Zealand) plus $5 packing per item. Withdrawals are processed on Tuesdays and Thursdays.

Listings need to stay live for at least 14 days; a piece withdrawn inside that window attracts a $5 charge per item. If you sell a piece elsewhere while it is with us, we can ship it straight to your buyer. Once an item has sold on PUSHAS it can no longer be returned to you. Full detail here.

Yes. PUSHAS ships worldwide from our distribution centres in Sydney, Hong Kong and Los Angeles, including across Australia, New Zealand, North America, Europe and Asia. See our shipping information.

Your tracking number is emailed to you the moment your order is dispatched — check your junk folder if you cannot find it. Until then there is nothing to track, because the parcel has not left us yet.

Once your parcel is with the carrier, scans can be irregular over weekends, public holidays and international legs; a quiet tracking page usually means a parcel between scans rather than one in trouble. If it has sat without movement and you are concerned, contact us with your order number. More here.

Every order passes through a PUSHAS distribution centre and is authenticated by hand before dispatch. If your item was not marked FASTEST, the seller ships it to us first and we authenticate it before it goes out to you — the most common reason an order takes longer. Occasionally an item is held at a different distribution centre (Sydney, Hong Kong or Los Angeles) to the one dispatching your order and is moved before it ships.

After dispatch, delivery is in the courier's hands and occasional delays are outside our control. If you missed a delivery, here's how redelivery works.

Every item that ships from PUSHAS is double-boxed, at no extra cost: the original box travels inside an outer delivery box and is never handled by a carrier directly, because in this category the box is part of what you bought. Collectibles are packed with the same care, and items with no original box are protected inside a delivery box so they arrive flat, clean and unmarked. More here.

Tell us within 14 days of delivery if anything arrived not authentic, damaged in transit, missing, or incorrect (wrong item, size or colourway, or a missing accessory or original box). Email orders@pushas.com with your order number in the subject line, a short description and photographs of the outer box, inner packaging, item and shipping label. Most claims with photos resolve in one exchange.

We send a prepaid return label, inspect the item, and if the claim is confirmed you receive a full refund including shipping. The 14 day window lets us lodge carrier claims in time; it does not limit your consumer rights, so if you discover an issue later, contact us. If tracking shows delivered but the parcel never arrived, contact us immediately. More here.