Air Jordan Retro 11 'Cool Grey' (2021)

Where is PUSHAS available?
PUSHAS ships Worldwide from Sydney and Los Angeles.

How long does PUSHAS take to deliver?
'Fastest' sizes are dispatched within 1-2 business days. Non 'Fastest' sizes are dispatched within 1-7 business days.
After dispatch, Standard shipping will take 1-7 business days to arrive depending on where you are located.
For 'Fastest' sizes, Express Shipping by Australia Post is available as an option at checkout and generally takes 1-3 business days to arrive.

Who are the delivery partners of PUSHAS?
Depending on your location, PUSHAS uses Australia Post, CourierPlease, DHL and TNT.

What is Bubble Wrap & Sneaker Spray?
We offer an option at checkout to add Bubble Wrap & Sneaker Spray. We'll wrap your sneaker box with bubble wrap and include a bottle of ICE Sneaker Protector.

Order Cancellation

You have 2 hours after placing your order to cancel for a full refund. Log into your PUSHAS account, select your order, and click 'Cancel'.

Return Process

Timeline: Email orders@pushas.com within 90 days of receiving your order. Include "Order Return (Your Order Number)" in the subject line.

Costs:

• 9.5% handling fee applies for all returns after the 2-hour cancellation window
• You'll receive 90.5% of the item value (excluding shipping) as PUSHAS Store Credit
• You are responsible for all shipping costs

Return Requirements

• PUSHAS tag must be intact and untampered
• Items must be unworn with original packaging
• Must use proper packaging (original box with adequate protection)
• Must email orders@pushas.com before sending returns

Important Notes

• Store credits are tied to your original order email and cannot be transferred or converted to cash
• PUSHAS is not liable for items lost in transit - consider shipping insurance
• Mystery Box orders are final sale (no returns)
• PUSHAS reserves the right to reject returns that don't meet our conditions

Manufacturing Defects

For potential manufacturing defects:

• Free returns if approved after assessment
• Must have proof of purchase and all original tags
• Note: Sneakers over 2 years old are considered collectibles and meant for display, not wear

Improper Packaging Examples: Satchels instead of boxes, no outer box, insufficient padding, damaged boxes, or multiple boxes taped together.

Product Pricing

Q: Why do prices vary for different sizes?

• Each size is listed by different verified sellers on the PUSHAS marketplace
• Sellers set their own prices independently
• PUSHAS only facilitates transactions and authentication
• Important: PUSHAS does not set or influence prices

Product Appearance

Q: Are the product colors accurate to the photos?

While we strive to display colors as accurately as possible on our website, there may be slight variations between the photos and the actual product.

Box Condition

Q: What qualifies as a "damaged box"?

• Damage can range from minor to significant
• May include scratches, tears, rips, or discoloration
• Note: Regardless of box condition, all sneakers are guaranteed to be brand new