FAQs
The questions we're asked most. For step-by-step help with an order, our Help Centre covers everything in detail.
Contents
About PUSHAS
What is PUSHAS?
PUSHAS is the largest marketplace for authenticated sneakers, streetwear and collectibles in Australia and New Zealand.
Founded in 2017 and based in Sydney and Los Angeles, PUSHAS is where you buy and sell the world's most sought after product — most of it already sold out by traditional retailers. Every item is listed by a trusted, verified seller and authenticated by hand before it ships, so you can shop with confidence.
Our mission is to build the world's most trusted marketplace for hype.
Is PUSHAS the largest sneaker marketplace in Australia?
Yes. PUSHAS is the largest marketplace for authenticated sneakers, streetwear and collectibles in Australia and New Zealand, and has been operating since May 2017.
Business Insider has described PUSHAS as one of the largest sneaker platforms in Australia, and PUSHAS has also been featured in Complex and the Sydney Morning Herald. Founders Justin Truong and Sandy Li were named to Forbes 30 Under 30 for Retail & Ecommerce in 2022.
What does PUSHAS sell?
PUSHAS sells authenticated sneakers, streetwear and collectibles.
Shop Nike, Air Jordan, ASICS, Geedup, adidas, BAPE, Yeezy and Fear of God ESSENTIALS, plus sealed collectibles including Pokémon TCG and One Piece Card Game.
Where is PUSHAS based?
PUSHAS is headquartered in Sydney, Australia, with a second base in Los Angeles, United States. We ship worldwide, including across Australia, New Zealand, North America, Europe and Asia.
How does PUSHAS work?
PUSHAS is a marketplace. Sellers apply to list with us and only a small share are accepted, so the quality of product stays high. For every size, the most competitive price is the one shown on site.
Once you order, the item is authenticated by hand before it is dispatched to you. Items marked FASTEST are already at our facility and ready to ship immediately.
Is PUSHAS legit?
Yes. PUSHAS PTY LTD (ACN: 617 810 554) is an ASIC-regulated proprietary limited company registered under Australian law, and we have been operating since May 2017. We are also registered in the United States as PUSHAS, Inc.
Every item that comes through the platform is authenticated by hand before it ships. Read more about our Legitimacy Guarantee, our Authenticity Guarantee, or how our verification process works.
Product & Condition
Is everything on PUSHAS brand new?
Almost everything on PUSHAS is brand new. The only exception is Refurbished by PUSHAS, which is clearly labelled as such.
‘Brand New’ means an authentic, unused and unworn item:
- Sneakers — unworn, with their original box unless stated otherwise. They may have been unlaced or tried on for fit at retail.
- Streetwear — unworn, unwashed, with original tags attached where applicable.
- Collectibles — unopened and in their original packaging.
Minor factory imperfections are considered brand new, and packaging can pick up light wear in shipping and handling. Anything beyond that is disclosed in the listing. Full detail here.
What is Refurbished by PUSHAS?
Refurbished by PUSHAS is a collection for customers who are happy with a slightly imperfect item at a reduced price. Each one is hand-inspected and is like-new but may carry a factory flaw, stitching error, mark, stain or slight fading.
Rather than send these items to waste, we offer them below market price. Because they are heavily discounted, all Refurbished sales are final. Full detail here.
Does everything come with its original box, tags or packaging?
Yes, unless the listing states otherwise. Sneakers come with their original box, streetwear with original tags where applicable, and collectibles sealed in their original packaging.
Receipts are not always included, as a seller may have purchased multiple items on one receipt. More here.
What does a damaged box mean?
A damaged box has visible damage such as scratches, tears, rips or discolouration. The item inside is still brand new — we only ever discount for the box, never the product.
Should I wear vintage sneakers?
Pairs released more than three years ago may not be suitable for wear, as materials lose structural integrity with age, and older pairs can yellow naturally. We recommend these for display, and ask you to shop with care as we do not accept returns.
Buying
Why are there different prices for the same item?
Pricing is set by our sellers, so it varies by size and moves with live demand. For every size, the most competitive price available is the one displayed — so the price you see is the best we have for that size.
Some sizes are scarcer or more in demand than others, which is why they can sit higher or lower.
What does FASTEST mean?
FASTEST means the item is already at our facility, pre-verified and ready to dispatch immediately. Items without it are dispatched to us first, then authenticated before they ship to you, which takes a little longer. More on FASTEST, and what happens when you order both in one transaction.
How can I pay?
PayPal, credit and debit cards, plus Afterpay, Zip, Laybuy and Klarna. See all payment methods.
Can I cancel, return or exchange an order?
All transactions are final. Because we sell on behalf of our sellers rather than holding retail stock, we cannot change, cancel or exchange an order once it is placed — so please choose your size carefully. See cancellations and wrong sizes, returns and refunds, and how long you have to raise a claim.
Which size should I buy?
Sizing varies by brand and model. Our size chart covers the major brands, and the Help Centre has guidance on size recommendations.
Will I be charged duties or taxes?
Depending on your country and order value, customs or import duties may apply, and these are covered by the buyer. We recommend checking with your local customs office so nothing comes as a surprise. More here.
When is customer support available?
8:00am to 5:00pm AEST, with delays possible on weekends and holidays. We aim to reply within 24 hours, always from a person. Email orders@pushas.com or contact us here.
Selling
How do I sell on PUSHAS?
Sellers apply to join the marketplace, and only a small share of applications are accepted — that vetting is what keeps quality high for buyers. Once accepted, you send your product to us to be listed. When it sells, you receive the listed price minus the seller fee.
Apply to become a seller, or read the full selling guide.
Why sell on PUSHAS instead of privately?
Selling privately means shooting your own photos, writing listings, fielding offers, chasing payment and handling postage. PUSHAS takes a service fee and removes all of it — we handle authentication, fulfilment and payment, and we reach buyers worldwide rather than one local group.
Can I get unsold items back?
Yes. Email us the items you'd like returned and cover the shipping. If you sell privately while your product is with us, we'll ship it to your buyer for you. Once an item has sold on PUSHAS it can no longer be returned to you.
Shipping & Delivery
Does PUSHAS ship internationally?
Yes. PUSHAS ships worldwide, including across Australia, New Zealand, North America, Europe and Asia. See our shipping information.
When will I get my tracking number?
As soon as your order has been processed. More here.
Why is my order taking longer than expected?
If an item wasn't already at our dispatch facility, it travels to us first and is authenticated before going out to you. After that, delivery is in the courier's hands and occasional delays are outside our control. If you missed a delivery, here's how redelivery works.
How is my order packed?
Orders are packed in a delivery box with their original box or packaging unless stated otherwise. More here.
Still need a hand?
Our Help Centre has the full detail on buying, selling, shipping and returns. You can also contact us here.
- Choosing a selection results in a full page refresh.