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We're here to help. Get in touch and we'll get back to you as soon as possible.
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We aim to reply within 24 hours. Most enquiries are answered the same business day.
Dispatch times. Items marked FASTEST are already with us and authenticated, so they are dispatched within 2 business days. Everything else is authenticated by hand at a PUSHAS facility before it ships, usually within 3 to 10 business days. Tracking is emailed the moment your order leaves us.
Before you write
The three things most people ask
If yours isn't here, the form above reaches us directly.
01
Cancel or change an order
You have 2 hours after ordering to cancel for any reason, from your account. After that, returns get 90% back or 100% store credit within 14 days of delivery, or 90% store credit up to 90 days.
02
Where is my order?
Tracking is emailed the moment your order dispatches. Non-FASTEST items are authenticated first, usually dispatching within 3 to 10 business days.
03
Arrived damaged, missing or wrong
Tell us within 14 days of delivery with photos of the box, packaging, item and label. We send a prepaid label, and confirmed claims are refunded in full.
Where we are
Sydney, Los Angeles and Hong Kong
Every item passes through one of our distribution centres and is authenticated by hand before it ships.
Headquarters & Distribution Centre
Sydney
Australia
Distribution centre
Los Angeles
United States
Distribution centre
Hong Kong
Hong Kong SAR
PUSHAS PTY LTD (ACN 617 810 554 · ABN 64 617 810 554), registered in Australia under ASIC. Also registered in the United States as PUSHAS, Inc.
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