Refund policy
Returns Based on Change Of Mind
You have 2 hours after placing your order to cancel your order for a full refund due to wrong sizing or change of mind. Simply log into your PUSHAS account, select the relevant order, and choose 'Cancel'.
Due to the anonymous nature of our resale platform, we are unable to offer full refunds, exchanges or swaps of any kind after 2 hours of placing your order.
If the buyer wishes to proceed with a return after the 2 hours have elapsed, a 9.5% handling fee will apply. The buyer will receive 90.5% of the value of the items purchased excluding shipping as PUSHAS Store Credit.
If the order has been fulfilled, the return must be sent back and passed by our inspection process.
Our 9.5% handling fee covers our costs in handling and restocking the item, as well as dealing with the seller of these items. We advise all customers to order carefully.
To return items, the buyer must email orders@pushas.com within 31 days of receiving the original shipment. Please include 'Order Return (Your Order Number)' in the subject heading. The buyer is also responsible for the shipping cost to & from PUSHAS.
Items are only eligible for return if:
- Request for a return is within 31 days of the original receival date according to the tracking provided;
- The PUSHAS tag is intact and not removed, damaged or tampered with;
- Items are returned in the original condition (unworn with original packaging); and
- Items packed carefully (the way it was shipped in).
- Buyers have emailed orders@pushas.com about initiating a return with us.
Please ensure you pack your item safely and securely into the box it was delivered in. The buyer is responsible for any damage to items that are not shipped appropriately.
Packaging that is not considered appropriate include, but is not limited to: boxes shipped in satchels, items shipped without an outer box, items that are shipped without bubble wrap or padding, items shipped in damaged outer boxes or multiple boxes taped together to make a larger outside box.
If the buyer has not shipped the item back appropriately, a further 10% fee may be applied to the return. Please click here for the guide on how to ship returns back to PUSHAS.
PUSHAS has the right to turn away any items that are deemed unsuitable for a return, upon arrival, or if the buyer has not emailed us about initiating a return.
The buyer is responsible for the item up until the point that it is accepted by the PUSHAS Team.
If your stock goes missing in transit to our warehouse using our carrier labels, we will start an investigation with the delivery carrier to help reach a resolution.
Ultimately, PUSHAS is not liable for any stock in transit and buyers are responsible for insuring their own stock during transit to PUSHAS.
PUSHAS credit notes are issued to the email account the original order was placed with. The credit cannot be transferred to another email. If you lose access to the email, we are unable produce another credit note. PUSHAS credit notes cannot be exchanged for cash.
Please note, the returns policy does not apply for Mystery Box orders, as all sales are final.
Returns based on fit for use
Sneakers that might have a manufacturing fault may be sent to our team to be assessed to see whether they were damaged through wear and tear or if it was indeed a manufacturing fault.
Refunds or exchanges will only be given if you have a proof of purchase, all tags are intact and sneakers are returned in the same condition they were shipped.
If the criteria is met, PUSHAS will allow for free returns based on fit for use.
Please note that most sneakers that are released by retailers over 2 years ago are generally collectibles. Therefore, their "fit for use" is to be displayed and stored and not worn.