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Our promise
Authenticity Guarantee
Every item sold on PUSHAS is guaranteed authentic. If an item you receive is confirmed not to be authentic, you receive a full refund, including shipping, to your original payment method. It costs you nothing.
Every itemAuthenticated by hand by a trained PUSHAS authenticator before it is dispatched, at every price.
Vetted sellersEvery seller application is reviewed. Only a small share are accepted.
FASTESTItems already at a PUSHAS facility, authenticated and dispatched within 2 business days.
Why we can make this promise
01
Vetted sellers
PUSHAS is a curated marketplace. Sellers apply to list, every application is reviewed, and only a small share are accepted.
02
Authenticated by hand
Every item is physically inspected by a trained PUSHAS authenticator at our facilities in Sydney, Hong Kong or Los Angeles before it is dispatched. Anything that does not pass never ships.
03
Delivered with our guarantee
Once an item passes, it ships to you with tracking. If it is ever confirmed not to be authentic, you receive a full refund including shipping. The guarantee covers every sneaker, every piece of streetwear and every collectible, at every price.
The guarantee
If it is not authentic, you get a full refund.
If you believe an item you received is not authentic, email orders@pushas.com within 14 days of delivery with your order number, what you have noticed and photographs. You do not need to prove anything or supply an expert opinion. We send a prepaid return label, our authenticators examine the item, and we tell you the outcome either way.
Email orders@pushas.comThe details
- Report a concern within 14 days of delivery to orders@pushas.com. The return label is prepaid. There is no handling charge.
- Return the item unworn, with the PUSHAS authenticity tag attached and its original box and accessories. Keep all packaging until the claim is resolved.
- Confirmed not authentic: a full refund of the item and shipping to your original payment method.
- Confirmed authentic: you choose to have the item sent back to you, paying the label and return shipping, or to treat it as a change of mind return under our Returns and Refunds Policy, with the label cost deducted. We tell you this before we send the label.
- Claims made in bad faith, or items substituted or altered before return, may incur charges and may end access to PUSHAS.
- As a marketplace, PUSHAS makes the final decision on every authenticity case on behalf of the seller. This guarantee is in addition to your rights under the Australian Consumer Law and the consumer laws of your country, which cannot be excluded. If you discover an issue after 14 days, contact us.
Frequently asked questions
How do I raise an authenticity concern?
Email orders@pushas.com within 14 days of delivery with your order number, what you have noticed and photographs. You do not need to prove anything. PUSHAS sends a prepaid return label, inspects the item and tells you the outcome either way.
What do I get back if an item is confirmed not authentic?
A full refund of the item and shipping to your original payment method. The return label is free and there is no handling charge. The guarantee covers every item on PUSHAS at every price.
What happens if the item is confirmed authentic after all?
You choose: have the item sent back to you, paying the label and return shipping, or treat it as a change of mind return under the Returns and Refunds Policy, with the label cost deducted. PUSHAS tells you this before sending the label.
What if the item is authentic but not right for me?
Cancel within 2 hours of ordering for a full refund. Change of mind within 14 days of delivery: 90% back to your original payment method or 100% as PUSHAS store credit. Days 15 to 90 after delivery: 90% store credit. There are no exchanges. Graded card slabs are returnable only while sealed, intact and unopened.
Who authenticates items on PUSHAS?
A trained PUSHAS authenticator inspects every item by hand at a PUSHAS facility in Sydney, Hong Kong or Los Angeles before it is dispatched. Items marked FASTEST are already at a facility and are dispatched within 2 business days.
Read more: Is PUSHAS legit?, compare marketplaces, is it safe to buy sneakers online? and how to spot a fake graded card slab.
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