Each item is authenticated by hand - so you can shop with confidence.

Sneakers & apparel are verified authentic by PUSHAS.

What is 'Fastest' vs 'Non-Fastest' Shipping?

'Fastest' variants are prioritised & dispatched within 1-2 business days.

'Non-Fastest' variants are located outside our facility. This means additional days are required for this process. Shipping times will then vary depending on the carrier.

Why are prices different for each variant?

Each variant size / price is set by different verified sellers on the PUSHAS marketplace. Therefore, their prices will differ based on what is set by the seller.

Are colours exactly like the photo?

We ensured that colours of products presented on-screen are as faithful as possible. However, colours of actual product may differ.

What is a damaged box?

A damaged boxes can vary from slightly damaged to damaged conditions. PUSHAS always ensures that all sneakers, regardless of the box condition, are in brand new condition.

A damaged box is one with visible damage, such as scratches, tears, rips and/or discolouration from the original box.

Where is PUSHAS available?

PUSHAS ships Australia-wide and to the rest of the world.

What is Bubble Wrap & Sneaker Spray?

We also offer an option at checkout to add Bubble Wrap & Sneaker Spray. We'll wrap your sneaker box with extra bubble wrap and also give you a bottle of ICE Sneaker Protector.

Returns Based on Change Of Mind

You have 2 hours after placing your order to cancel your order due to wrong sizing or change of mind. Simply log into your PUSHAS account, select the relevant order, and choose 'Cancel'.

Due to the anonymous nature of our resale platform, we are unable to offer full refunds, exchanges or swaps of any kind after 2 hours of placing your order.

If the buyer wishes to proceed with a return after the 2 hours have elapsed, a 9.5% handling fee will apply. The buyer will receive 90.5% of the value of the items purchased excluding shipping as PUSHAS Store Credit.

If the order has been fulfilled, the return must be sent back and passed by our inspection process.

Our 15% handling fee covers our costs in handling and restocking the item, as well as dealing with the seller of these items. We advise all customers to order carefully. 

To return items, the buyer must email orders@pushas.com within 14 days of receiving the original shipment. Please include 'Order Return (Your Order Number)' in the subject heading. The buyer is also responsible for the shipping cost to & from PUSHAS.

Items are only eligible for return if:

• Request for a return is within 14 days of the original receival date according to the tracking provided; 
• The PUSHAS tag is intact and not removed, damaged or tampered with;
• Items are returned in the original condition (unworn with original packaging); and
• Items packed carefully (the way it was shipped in).
• Buyers have emailed orders@pushas.com about initiating a return with us.
  

Please ensure you pack your item safely and securely into the box it was delivered in. The buyer is responsible for any damage to items that are not shipped appropriately. 

Packaging that is not considered appropriate include, but is not limited to: boxes shipped in satchels, items shipped without an outer box, items that are shipped without bubble wrap or padding, items shipped in damaged outer boxes or multiple boxes taped together to make a larger outside box.

PUSHAS has the right to turn away any items that are deemed unsuitable for a return, upon arrival, or if the buyer has not emailed us about initiating a return. 

The buyer is responsible for the item up until the point that it is accepted by the PUSHAS Team.

If your stock goes missing in transit to our warehouse using our carrier labels, we will start an investigation with the delivery carrier to help reach a resolution. 

Ultimately, PUSHAS is not liable for any stock in transit and buyers are responsible for insuring their own stock during transit to PUSHAS.

PUSHAS credit notes are issued to the email account the original order was placed with. The credit cannot be transferred to another email. If you lose access to the email, we are unable produce another credit note. PUSHAS credit notes cannot be exchanged for cash.

Please note, the returns policy does not apply for Mystery Box orders, as all sales are final.

Returns based on fit for use

Sneakers that might have a manufacturing fault may be sent to our team to be assessed to see whether they were damaged through wear and tear or if it was indeed a manufacturing fault.

Refunds or exchanges will only be given if you have a proof of purchase, all tags are intact and sneakers are returned in the same condition they were shipped.

If the criteria is met, PUSHAS will allow for free returns based on fit for use.

Please note that most sneakers that are released by retailers over 2 years ago are generally collectibles. Therefore, their "fit for use" is to be displayed and stored and not worn.